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Privacy Policy

Effective Date: 24/5/25

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Legal Disclaimer

The information in this Privacy Policy is provided to help users understand how Peak Joint Relief (Peak Holistics Ltd) collects, uses, and protects personal data. While we have taken care to align this policy with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws, this document does not constitute legal advice.

If you have specific legal questions about data protection or your rights, we recommend seeking advice from a qualified legal professional.
By using this website and our services, you agree to the terms outlined in this policy.

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1. Who We Are

Peak Joint Relief is a private musculoskeletal health service operated by Peak Holistics Ltd, providing hyaluronic acid (HA) joint injections and related care services.

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2. Information We Collect

We may collect and process the following types of personal information:

  • Contact details (name, phone, email)

  • Medical information relevant to your enquiry or treatment

  • Appointment and communication history

  • Payment and billing information (if applicable)

  • Website usage data (via cookies and analytics)

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3. How We Use Your Data

We only use your personal data where necessary and lawful. This may include:

  • Responding to your enquiries or booking requests

  • Providing clinical care and documenting medical records

  • Contacting you with service updates or follow-ups

  • Ensuring safety and continuity of care

  • Complying with legal or professional obligations

We do not sell or share your data with third parties for marketing purposes.

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4. Legal Basis for Processing

Your data is processed under the following lawful bases as defined by UK GDPR:

  • Consent – e.g. if you opt into email updates

  • Contract – to provide services you have requested

  • Legal obligation – such as medical record-keeping

  • Legitimate interest – e.g. to respond to an enquiry

5. Data Sharing

We may share your information only when necessary and with:

  • Regulated healthcare professionals

  • Secure third-party tools (e.g. booking software, email systems)

  • Legal or regulatory authorities if required

All third parties are required to handle data in compliance with UK law.

6. Data Retention

We retain personal data for only as long as necessary for:

  • Clinical record-keeping (in line with HCPC/CSP/NHS standards)

  • Legal and regulatory compliance

  • Auditing and safeguarding responsibilities

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7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of inaccurate data

  • Withdraw consent (where processing is based on consent)

  • Object to or restrict processing in some cases

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise your rights, contact:
📧 paul@peakjointrelief.com

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8. Cookies & Website Tracking

Our website uses cookies to improve your experience and gather anonymous usage statistics. You can manage cookie preferences through your browser.
For more details, please see our [Cookie Policy].

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9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

 

10. Contact Details

If you have questions or concerns about this policy or how your data is used, please get in touch:
📧 paul@peakjointrelief.com
📍 Peak Holistics Ltd, S45 0EA
📑 Company Number: 16250156

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